Privacy Policy

Ticket Alerts is operated by:

This Privacy Policy explains how we collect, use, and protect your information when you use Ticket Alerts (“the Service”).

Information We Collect

When you create an account, we may collect:

• Name (if provided)
• Email address
• Account login details

When you use Ticket Alerts, we may collect:

• Selected HYROX event(s)
• Selected ticket type(s) (division + day/session where applicable)
• Alert settings (e.g., minimum tickets available)
• Email notification preferences
• Basic usage data (e.g., pages viewed, actions taken)

If you upgrade to a paid plan:

• Payment information is processed securely via Stripe.
• We do not store your full card details.

How We Use Your Information

We use your data to:

• Create and manage your account
• Set up and manage your Ticket Alerts
• Send alert emails and essential service notifications
• Process payments (if applicable)
• Provide customer support
• Improve the platform and user experience

We may also send product updates or promotional emails if you opt in.

You can unsubscribe at any time.

Ticket Monitoring

Ticket Alerts monitors publicly available ticket status information from event organizers and their ticketing platforms.

We do not access your accounts on third-party ticketing websites and we do not store your ticketing passwords.

Analytics

We use Google Analytics (GA) to understand:

• Website traffic
• User behavior
• Platform performance

Analytics data may include:

• Device type
• General location (region/city level)
• Pages visited
• Usage patterns

This data is used for improvement purposes only.

Data Sharing

We do not sell your personal data.

We may share limited data with trusted service providers, including:

• Stripe (payment processing)
• Hosting providers
• Email delivery services
• Analytics providers

All providers are required to handle data securely.

Data Storage & Security

We take reasonable steps to protect your data using:

• Secure hosting
• Encrypted connections (HTTPS)
• Access controls

However, no online platform can guarantee absolute security.

International Users

Ticket Alerts operates globally.

Your data may be processed in Australia or other jurisdictions where our service providers operate.

By using Ticket Alerts, you consent to this transfer.

Your Rights

You may:

• Request access to your data
• Request correction of inaccurate information
• Request deletion of your account

To do so, email: support@roxradar.com

Cookies

Ticket Alerts uses cookies for:

• Authentication
• Analytics
• Performance optimization

You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy periodically.

Continued use of Ticket Alerts means you accept the updated version.